Refund policy
Refund Policy
Return Policy
We want you to be happy with your purchase. If something isn’t right, we accept returns within 30 days of delivery.
Return Eligibility
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Items must be unused, in original condition, and returned in original packaging
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Only refunds are offered — we do not process exchanges
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Final sale, custom, or clearance items may not be eligible for return (please refer to the product page for any exclusions)
Return Process
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Contact us at stoolspace@out.com with your order number and reason for return
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We will issue return authorization and provide instructions
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Once your item is received and inspected, a refund will be issued to your original payment method within 7–10 business days
Return Shipping Costs
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If the item arrives damaged or faulty, we will cover the cost of return shipping
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For all other returns, the customer is responsible for return shipping costs
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Original delivery fees (if any) are non-refundable
If you have any questions about shipping or returns, feel free to email us at stoolspace@out.com — we’re here to help.